How to file a travel insurance claim with Europ Assistance

If you need any help while you are traveling in the Schengen area, Europ Assistance’s medical center is available 24 hours a day, 365 days a year. 

Getting emergency assistance while traveling in the Schengen area

1. Call 112 for immediate assistance.
In case of a medical emergency or an accident abroad, always call 112 first. This is the European emergency number and you can call for free from any phone.

2. Call Europ Assistance.
When you select our travel insurance for your vacation in the Schengen area, we are ready to help at any moment. We have more than 50 years of experience and a network of more than 750,000 medical partners. No matter what Schengen country you are in, we can give you advice on how and where to handle your situation. 

3. We’ll pay the medical fees without you paying in advance.
If you visit any of our 750,000 partners (doctors, medical centers and specialists) after an accident abroad, we will pay your medical bills directly without you having to pay anything up front. If you choose to go to another medical professional, we will reimburse your costs after you file your travel insurance claims. All expenses engaged without our prior agreement will not generate any reimbursement.

Emergency situations are stressful no matter where you are, but even more so when you’re away from home. That’s why it’s important to select a travel insurance provider that you can count on.